Returns & Exchanges
We want you to love every piece you bring into your home, which is why we offer a 30-day return policy on most Hallmark home decor and gift items. If your purchase isn't the perfect fit, we are here to help you find a solution or provide a full refund.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Affix the Label
Download and print the prepaid shipping label from your email and securely attach it to the outside of your return box.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing